Support

Something not working, or an idea for the app? Email support@staffydays.com. A real person (and their staffy) reads every message, usually within 2 working days.

Frequently asked questions

How do I get my journal on a new iPhone?

Sign in with the same Apple ID and make sure iCloud is on for Staffy Days (iOS Settings → [your name] → iCloud → Apps Using iCloud). Install the app, open it, and your dogs and logs sync down. The first sync can take a few minutes on a big journal.

My logs aren't syncing between devices

Check that both devices use the same Apple ID, iCloud Drive is on, and there's free iCloud storage. Then open the app on both devices while online. Settings in the app shows whether iCloud sync is active.

How do I restore Journal Pro?

Open Settings → Journal Pro (or any ⭐ feature) and tap Restore purchase. Use the Apple ID you bought it with. Family Sharing members get Pro automatically when Family Sharing is set up.

Is Journal Pro a subscription?

No. It's a single payment and it's yours for good. For refunds, use reportaproblem.apple.com; Apple handles all payments.

Reminders don't arrive

Allow notifications in iOS Settings → Staffy Days → Notifications, and check that Focus modes aren't hiding them. Health reminders arrive at 9 am on the due date. The optional streak nudge arrives at 7 pm. Both can be switched on or off in the app's Settings.

How do I send records to my vet, insurer or sitter?

Go to Health → Paperwork. The vet & insurance PDF and the Pet CV are Journal Pro features. The text summary and the sitter card are free. Each opens the share sheet, so you can email, message or save it.

How do I delete my data?

Settings → Your data → Erase all data removes everything from this device and your iCloud. To stop anonymous usage and crash reports, turn off Settings → Privacy → Share anonymous usage & crash reports. More in the Privacy Policy.

Can Staffy Days tell me what's wrong with my dog?

No. It's a journal, not a vet. It helps you spot patterns (like itchy weeks after a food change) and bring good notes to your vet appointment.

Reporting a bug

Please include your iPhone model, iOS version, the app version (Settings, at the bottom), and what you tapped just before it happened. A screenshot helps a lot.